2019 ONYX align PANTONE.png

Invoice Status can be updated for Orders to keep track of which Invoices have been not issued, issued, or invalidated.


Table of Contents


Explanations of Invoice Statuses

Order Status

Description

Not Issued

This is the default Invoice Status for new Orders. When Invoice Status is Not Issued, it means the Invoice has not been issued to the customer.

Invalidated

When Invoice Status is Invalidated, it means the Invoice was previously issued to the customer but a relevant change was made to the Invoice after it was issued (such as updating the price of the Invoice).

Issued

When Invoice Status is Issued, it means the Invoice has been issued to the customer.

(1) Navigate to Orders

image-20250729-195456.png

(2) Select the Order you wish to update

(3) Navigate to the Status tab within the Order

image-20250729-201035.png

(4) Note the current Invoice Status within the Status section

image-20250729-201116.png

(5) Update Invoice Status to the desired status

The following provides an explanation of each status and which actions can be executed to reach the status:

Status

Action(s) taken to reach status

Not Issued

  • Automatically assigned when an Order is created (cannot be manually assigned)

Invalidated

  • Save a relevant change on an Order containing an Invoice that has already been issued (cannot be manually assigned)

Issued

  • Select “Issued” within the Invoice Status bar

    • image-20250729-201203.png

  • Issue the Invoice

    • image-20250729-201259.png