2019 ONYX align PANTONE.png

Estimate Status can be updated for Estimates to keep track of which Estimates have been issued, invalidated, rejected, or accepted.


Table of Contents


Explanations of Estimate Statuses

Order Status

Description

Not Issued

This is the default Estimate Status for new Estimates. When Estimate Status is Not Issued, it means the Estimate has not been issued to the customer.

Invalidated

When Estimate Status is Invalidated, it means the Estimate was previously issued to the customer but a relevant change was made to the Estimate after it was issued (such as updating the price of the Estimate).

Issued

When Estimate Status is Issued, it means the Estimate has been issued to the customer and is pending approval/rejection.

Rejected

When Estimate Status is Rejected, it means the Estimate has been rejected by the customer.

Accepted

When Estimate Status is Accepted, it means the Estimate has been approved by the customer.

(1) Navigate to Estimates

image-20250729-185323.png

(2) Select the Estimate you wish to update

(3) Navigate to the Status tab within the Estimate

image-20250729-185454.png

(4) Note the current Estimate Status within the Status section

image-20250729-191215.png

(5) Update Estimate Status to the desired status

The following provides an explanation of each status and which actions can be executed to reach the status:

Status

Action(s) taken to reach status

Not Issued

  • Automatically assigned when an Estimate is created (cannot be manually assigned)

Invalidated

  • Save a relevant change on an Estimate that has already been issued or accepted (cannot be manually assigned)

Issued

  • Select “Issued” within the Estimate Status bar

    • image-20250729-191515.png
  • Issue the Estimate

    • image-20250729-191538.png
  • Select “In Progress” within the Order Status bar

    • image-20250729-191622.png
    • Note: This only applies if Estimate Status is currently Not Issued

Rejected

  • Select “Rejected” within the Estimate Status bar

    • image-20250729-191743.png
  • Select the “Mark as Rejected” action within more options

    • image-20250729-191826.png

Accepted

  • Select “Accepted” within the Estimate Status bar

    • image-20250729-191937.png
  • Select the “Mark as Accepted” button

    • image-20250729-192208.png

    • Note: This is only available if Estimate Status is currently Issued

  • Select the “Mark as Accepted” action within more options

    • image-20250729-192132.png