ONYX Align allows you to generate emails that can be sent from your standard email service platform. There are a number of email templates that can be customized to help reduce time and create consistency when generating emails from ONYX Align. 


Table of Contents


(1) Navigate to Configuration > Company management > Email templates

(2) Select the email template you would like to edit

Template

Description

Cancel order

The template for the email that will be generated when cancelling an Order within ONYX Align.

Estimate

The template for the email that will be generated when you are wanting to send an estimate to your customer. 

Finalize order

The template for the email that will be generated when you are wanting to let your customer know their Order has been finalized.

Invoice

The template for the email that will be generated when you are wanting to send an invoice to your customer. 

Production on hold

The template for the email that will be generated when you need to let your customer know that production for their Order has been placed on hold.

(3) Customize the settings for the email selected email template

Field

Description

Subject

The subject of the email that will be generated by ONYX Align.

Body

The body of the email that will be generated by ONYX Align.

Attachments

Determine whether or not you wish to include download links for certain documents within the email that will be generated by ONYX Align.

(4) Click "Save"