| Problem |
Possible Cause |
Things to Try |
| Job does not move on
to print stage |
- Status = Wait for media
- Status = Busy
- Status = On Hold
|
- Make sure the page size is large enough to fit the
image, marks, tiling overlap, and placement.
- Make sure the paper type for the job matches the
current settings for the printer in the queue.
- Make sure the job is not Busy in Job Editor.
- Select the job and click the Hold button.
|
| Job waits to print |
- Hold setting in workflow
- Incorrect placement settings
|
- Edit settings in quickset(s) to remove Hold for
Operator.
- Change placement settings so jobs print
automatically.
- Click the Print Now button.
|
| Job does not wait to
print |
- No hold setting in workflow
- Incorrect placement settings
|
- Edit settings in quickset(s) to include Hold for
Operator.
- Change placement settings so it does not
automatically print.
|
| Queue will not re-open
after Server.exe error |
- No hold setting in workflow
- Incorrect placement settings
|
- Close the RIP-Queue and browse to the Work folder
for the print queue that had the job(s) in process, and
then delete all files associated with that job.
- Look for files stuck in the Input\printer folder
|
| PostScript RIP |
| Problem |
Possible Cause |
Things to Try |
| RIP Error |
- Font missing from Font
Manager
- Bad font in Font Manager
- Not enough memory (RAM or
hard drive space)
|
- Add the fonts needed into the Font Manager.
- Remove any bad fonts from the Font Manager.
- Make sure there is at least 10 GB free on all hard
drives.
- Make sure there is at least 1 GB RAM per CPU.
|
| Image did not rip
correctly |
- Transparency effect in image
causing issues during rip
- Missing elements or incorrect
rendering
- Drop shadow rendered
incorrectly
|
- Turn on transparency in the PostScript RIP configuration dialog.
- Turn on CCADL in the PostScript RIP configuration
dialog.
- Adjust the MAXFLAT and MINFLAT settings in the
PostScript RIP configuration dialog.
- Turn on Two stage Processing or Antialiasing in
the quickset advanced options.
- Export original file as a different file type (.eps.ps.pdf).
|
| Only one RIP opens at a
time |
- Only one CPU in the system
- Only one RIP is enabled in
the RIP-Queue options
|
- Verify that the system has 2 physical processors
installed and working properly (not hyperthreading).
- Enable 2nd RIP in General Settings options in RIP-Queue.
|
| Printer
|
| Problem |
Possible Cause |
Things to Try |
| Print error in the RIP-Queue Console window
and/or Print error status
for the job in the buffer |
- Printer not physically
connected
- TCP/IP address for the printer
incorrect
- Printer is offline or not ready
- Something on the PC or in
the network is blocking the
port
- USB port drivers not installed
- USB cable length over 6 feet
|
- Check physical connection and power connection.
- Verify that the IP address used is correct and properly
assigned to that printer and not being used by any
other device on the network (use Ping in DOS).
- Verify that the printer is online and ready (may need to
reset the printer, or turn power off and on again to clear
any data stuck in the buffers).
- May need to reset any network devices in the path
(hubs or switches).
- May need to remove any Windows based printer
drivers on the same PC to unblock the port
- Use a 6 foot USB cable, no longer than 10 foot.
- Ensure the proper data type or port name is selected
for TCP/IP printers.
|
| RIP-Queue shows the
job printing or printed
correctly, but the printer
never printed |
- TCP/IP address for the printer
is incorrect
- Printer received data, but did
not print
- Incorrect port settings
- More than one device on the
network using that IP address
|
- Verify that the IP address used is correct and properly
assigned to that printer and not being used by any
other device on the network (use Ping in DOS).
- May need to reset the printer or any network devices.
- Verify that the port settings are correct (Raw ~0, or Port9100)
- If the printer received data but did not print, and a reset did not fix the issue then, check the rip settings against the printer setup. For example, make sure you are sending Dye data to a printer that has Dye ink installed.
- Make sure you’ve updated the firmware on your printer, especially on HP5000/5500 printers.
|
| Cannot see SCSI
printer in port config |
- Hardware issues, such as
card
- O/S issues check device mgr.
- Need updated Card drivers
- Onyx has the wrong ID #
|
- Verify all connections are good and that the cable has
no damage.
- Verify that the SCSI Bios sees the cards and printer.
- Verify that Windows sees the printer in device
manager, often shows as 1394 generic scsi printer.
Disable the 1394 generic scsi pirnter.
- Make sure the Aspi layer is installed and up-to-date.
|
| Cutters
|
| Problem |
Possible Cause |
Things to Try |
| Unable to select the
proper cutter in the RIP-Queue |
- Cutter is not listed as an
option to choose
- Contour Cutting isn’t enabled
on the key
|
- Cutter is supported as part of a larger group
(Graphtec Cutter, includes several devices).
- Make sure support for Contour Cutting is enabled on
the key.
|
| Unable to select the
proper cutter in the Cut-Server interface |
- Cutter is not listed as an
option to choose
|
- Cutter is supported under the name of a different
device.
- Cutter not supported at this time (check with ONYX).
|
| Failed to create a cut
file |
- Cut contour not enabled in
workflow
|
- Verify the Quicksets are using the right Cutter Path
Prefix.
- Verify that a cutter has been selected in the RIP-Queue Placement Setup.
- Verify that the print reached 100% in RIP-Queue
|
| Failed to create a
proper cut path in Cut-Server. |
- Cutter Path Prefix is
incorrect or does not match
the image creation
- Image was created incorrectly
- PostScript or Quickset
settings incorrectly set up
|
- Verify that the Cutter Path Prefix used in the
Quickset matches the Spot color used to create the
cut path in the image.
- Verify that the cut path was created with a Named
Spot color in CMYK color space. (RGB and process
colors will not work).
- Verify that neither Two Stage Processing nor Antialiasing are
enabled.
- Verify that a path (and only a path – no fill) was used
to create the cut path – Cut-Server 2.0 only
- Verify that the cut path doesn’t cross or touch the
bounding box. Verify that the cut path is on its own layer, and that this
layer is placed on top of all others.
|
| Unable to detect
alignment marks |
- Marks printed too close to
media edges
- Image printed too small to get
the alignment marks
|
- Print image on media in such a way that there is at least 2-3”
white space between the alignment marks and the
media edges.
- Print image no smaller than 10” square to provide
enough room for alignment marks.
- Make sure media is loaded straight on the cutter.
- Make sure the cutter’s outer pinch rollers are outside
alignment marks.
|
| Unable to communicate
with the cutter or cutter
does not respond. |
- Incorrect port setup
- Other software or drivers
blocking use
|
- Load proper USB drivers, or check the Com port
settings to ensure the correct setup is used.
- For serial connections, use a cable approved by the
cutter manufacturer.
- Remove any other software or drivers that may be
interfering.
- Use Port9100 when sending data TCP/IP to Roland
Cutters.
|
| Cut accuracy |
- Incorrect alignment when
setting up the material in the
cutter
- Incorrect adjustments
|
- Follow cutter specific instructions when setting up to
cut, and make sure visual alignment is accurate if not using a
sensor.
- Adjust pressure, speed, and media feed
compensation.
- Perform a sensor offset adjustment for cutters that
support it (Summa, Graphtec, etc.)
|
| Mac to PC Connectivity
|
| Problem |
Possible Cause |
Things to Try |
| Unable to send files
from the MAC to rip on
the PC. |
- Network connectivity in
general
- O/S incompatibility
- Permissions and Shares
|
- Contact your IT manager to verify connections.
- O/S on the PC should be Win XP Pro if using O/S X, or
Win 2K server, if using O/S 9 on the Mac.
- Use PCMacLan (if using OS 9) or other to provide
connectivity.
- Verify that the Mac and PC Shares have full
permissions enabled.
|
| Unable to print from the
Mac to PC via the
Virtual Printer. |
- Using Mac O/S 9.2.2
- Using incorrect PPD files
- Long Share names
|
- Use a newer Mac O/S such as O/SX.
- Use the PPD files from the Mac directory in ONYX
(ONYX Graphics\PosterShop\server\PPD\Mac)
- Verify that the Virtual printer share name is 12
characters or less.
- Use Samba, or IP printing connections (see white
papers for more info).
|
| Color |
| Problem |
Possible Cause |
Things to Try |
| Unexpected color shift
(overall green or red
tint) |
- Incorrect Input ICC profiles
- Incorrect Media selection
- Physical print issue, like print
head failure
- Need to recalibrate or
relinearize to account for
environmental or material
changes
|
- Verify that the Input ICC profiles used to rip the image
are the same color space the image was created in.
- Verify that the Ink and Media selections used to rip the
image are the correct setting for the material used.
- Verify that the printer and print heads are functioning
properly.
- Recalibrate by printing a linearization and reading in
with a densitometer (in Media Manager).
- Verify that you’re selecting a resolution/dot pattern
that has been profiled.
|
| Pantone Accuracy |
- Spot color table not enabled
- Need to recalibrate or
relinearize to account for
environmental or material
changes
- Desired color is out of gamut
|
- Enable the Spot color replacement table in Quicksets.
- Recalibrate by printing a linearization and reading in
with a densitometer (in Media Manager).
- If desired Spot color or Pantone is out of gamut for that
specific Printer, Ink, and Media to hit, then the only option
is to choose a different Spot color or a different media
combination.
|
| Job Editor |
| Problem |
Possible Cause |
Things to Try |
| Image is grainy or
appears low-resolution |
- Image Preview not applied
|
- Set the appropriate size and magnification in the
Preview and size tab then press the Apply button. The
image will be processed and should display well.
|
| Color replacement not
applied properly |
- Incorrect order of operations,
need to apply profiles first
|
- The proper order is to choose media and input ICC,
then size, and then click the Apply button. Then color
correct and press the Apply button again.
|
| Unable to size image
larger than page
dimensions |
- Page size setting is too small
- Tiling is not enabled
|
- Change the page size or print area reduction in the
Preview and Size tab. Select a larger page size.
- In the Tiling tab, check the box to Enable Tiling, and
then set up a default or custom tile size.
|